Online Order FAQs

We ship across the US + Canada. Here's what you need to know about placing your order.

How can I track my order?

You can track your shipment by clicking on the tracking number provided in your shipment confirmation email. Alternatively, you can connect with our Guest Concierge team.

What if my order is damaged or incorrect?

If your order arrives and the product is incorrect or damaged, please retain the box, packaging materials, and products and reach out to our Guest Concierge team within 24hrs of receiving your order. Incorrect product exchanges will only be accepted

Where does Formula Fig ship?

We can ship orders to addresses within Canada and the USA. Note that currently, we do not support PO Box address shipping.

I have changed my mind. How do I update or cancel my order?

To update or cancel your order please reach out to our Guest Concierge Team (+1 888 848 1970) as soon as possible.

How can I return a product I purchased online at formulafig.com?

Returns and refunds can be accepted only if the product is unopened, unused, and with the original packaging intact. Returns and refunds can be requested by email or in-Fig Bar, and must be made within 14 days of purchase/delivery. Please note: no fr

How can I ensure my order is ready for pickup at a specific location?

To ensure your order is ready for pickup at a desired location, contact us to confirm its availability. Once confirmed, you can collect the order at the specified location. If you need to change the pickup location, please let us know so we can arran

Why can't I complete my order for shipping?

If you are unable to complete your order for shipping, it may be due to one or more items in your cart being out of stock at the distribution center. This commonly results in the system preventing shipping options from being available until restockin

What happens if an item I ordered is out of stock?

If an item you ordered is out of stock, we will notify you and can offer alternatives such as picking up from a nearby Fig Bar location. You may also be given the option to wait for restocking. We appreciate your patience during these times and aim t

Can I change my pickup location after placing an order?

To change your pickup location after placing an order, we typically need to cancel and refund your existing order, allowing you to place a new order with the desired pickup location. We can at times connect with our other Fig Bars to see if they may

Why is my order delayed and what should I do?

Order delays can occur due to higher-than-expected demand, resulting in temporary out-of-stock situations. We allocate additional inventory to fulfill these orders as quickly as possible, and you will be notified as soon as your items are ready for s

Can I receive a refund for delayed or expedited shipping?

If you have paid for expedited shipping and experience a delay in delivery, a refund for the express portion can often be issued. Please reach out with your order details to request such a refund, and we will process it to your original method of pay