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Formula Fig (Canada)

Answering your questions about clean skincare, hand-picked from brands we love.

Skincare FAQs

How can I book an appointment?

What is the cancellation policy?

If I arrive late, can I still get my treatment?

What time do you open?

How far in advance should I book?

How long will my appointment take?

Can I book more than one treatment during a single visit?

My friends want to come with me. Can we book treatments at the same time?

I received a gift card for a specific facial. Can I apply the value to a different treatment instead?

What forms of payments do you take?

Why do you require a credit card at the time of booking?

What is Experience Appreciation?

Where are you located?

Do you have a referral program?

Can we host an event in a Fig Bar?

Do you have parking at your Kitsilano Fig Bar?

Do you have parking at your Mount Pleasant Fig Bar?

Do you have parking at your Ambleside Fig Bar?

Do you have parking at your Ossington Fig Bar?

Do you have parking at your Summerhill Fig Bar?

How can I reschedule my appointment?

How can I use a promo code for a complimentary facial?

How can I confirm my appointment without downloading the app?

How can I confirm and update my appointment details?

How do I check my gift card or account balance?

Can I receive invoices for my purchases or memberships?

Are adjustments available for billing discrepancies?

Fig Bar FAQs

How do I apply a promotion code after booking a facial?

What should I do if I experience post-treatment issues?

How can I use a guest pass for a service?

Can I adjust my booking details after making an appointment?

What should I do if my Fig experience was not satisfactory?

Will I be in a private room?

Will there be any downtime after my treatment?

What if I’ve recently had fillers or a chemical peel?

Can I request a specific Skin Educator or Doctor?

I normally see my Doctor/Dermatologist’s office for cosmetic injectable treatments. How is Fig different?

All Treatments

I've never had a facial before, which one should I book?

How often should I get a facial?

Do I have to take off my makeup or prep for my facial?

What should I avoid before my facial?

What is microdermabrasion?

What is nano-needling?

What is the introductory offer for first-time guests?

What is the difference between a Bespoke Facial + a Combo Facial?

High-Tech Facials

How many units of Xeomin will I need?

What can I do to minimize bruising?

How long will the bruising last?

Can I get a facial on the same day as my Injectables appointment?

What is Rejuvenate + Plump?

How does the Rejuvenate + Plump treatment work?

How many Rejuvenate + Plump treatments will I need?

Will my Rejuvenate + Plump and Stingers results look natural?

Who Is the ideal candidate for Rejuvenate + Plump?

Are the Rejuvenate + Plump results permanent?

What are some common side effects of Rejuvenate + Plump?

Can I keep my makeup on for my Rejuvenate + Plump appointment?

What must I absolutely avoid after my  Rejuvenate + Plump treatment?

How long until I see the results from my Rejuvenate + Plump treatment?

How long do the Rejuvenate + Plump results last?

What is the downtime for Rejuvenate + Plump? Can I go back to work?

Does Rejuvenate + Plump hurt? Is there bruising?

What type of injection technique do you use for Rejuvenate + Plump?

What are tear troughs?

Why do you inject in the temples?

What are marionette lines?

Why are treatments for Stingers and Rejuvenate + Plump frequently recommended together?

Do you offer consultations for your Stingers and your Rejuvenate + Plump services?

What is the first-time Injectables guest offer?

Injectables

Treatment FAQs

How do I sign up for a membership?

How do I know which membership tier is right for me?

I'm pregnant. Is there a membership tier that is safe for me?

I have booked a facial, but I also want to become a member. Do I have to sign up before I arrive at the Fig Bar?

What is the minimum membership commitment?

Can I put my membership on pause?

How do I discontinue my membership?

What happens if I miss my monthly facial?

What is the difference between my monthly membership fee and member pricing?

How do I use the Guest Pass that I received as part of my membership?

Can I transfer my membership facials to another guest?

How does payment work?

What is your Membership policy?

Can I upgrade my monthly facial?

Can I use my membership in both Canada and the United States?

Can I gift a membership?

Can I extend my membership pause?

Can I share my perks with family and friends?

Memberships FAQs

Can I use a gift card for product online and in store?

If I buy a gift card in CAD, can it be used in the United States?

Gift Card FAQs

Where does Formula Fig ship?

I have changed my mind. How do I update or cancel my order?

How can I return a product I purchased online at formulafig.com?

How can I ensure my order is ready for pickup at a specific location?

Why can't I complete my order for shipping?

What happens if an item I ordered is out of stock?

Can I change my pickup location after placing an order?

Why is my order delayed and what should I do?

Can I receive a refund for delayed or expedited shipping?

Online Order FAQs