What is the cancellation policy?Updated 16 days ago
We require four hours notice when cancelling or rescheduling your facial appointment and notice when cancelling or rescheduling your injectables + Longevity Treatment appointments.
If you need to cancel or reschedule your appointment, please call our Guest Concierge team at
+1 888-848-1970 or email [email protected].
Facial appointments canceled and rescheduled within four hours of your original appointment time will be charged a $35 fee. Injectables + Longevity Treatment appointments canceled and rescheduled within 24 hours of your original appointment time will be charged a $100 fee.
Thank you for considering other members and our team. We can’t wait to see your face.