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Treatment FAQs
From high-tech facials to injectables, your most common questions are answered here.
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How do I apply a promotion code after booking a facial?
Once you have booked your facial appointment, you can apply the promotion by showing the relevant code to the team during your visit. Ensure that the code is applicable to the treatment you are booking.
What should I do if I experience post-treatment issues?
If you experience any irritation or reaction following your treatment, such as unusual redness, breakouts or discomfort, it is important to refrain from using any skin care with active or exfoliating ingredients. Instead focus on a simple and hydrati
How can I use a guest pass for a service?
If you have been gifted a guest pass and it is currently active on your account, you can book in the corresponding service for yourself. If you are the member gifting, we can support with collecting your guest's details to transfer over the guest pa
Can I adjust my booking details after making an appointment?
If you need to adjust your booking details after making an appointment, please reach out to us. We can edit your booking notes to reflect changes, such as adding a coupon code or adjusting the treatment. Simply provide us with the necessary details,
What should I do if my Fig experience was not satisfactory?
If your experience at Fig did not meet your expectations, we value your feedback and would love to hear from you. We strive to provide excellent, personalized service, and if your visit was anything short of wonderful, we would love to invite you bac